thank you for supporting our indie bookstore! ☺

read more books!

FAQs

 

Do You Ship Internationally?

At this time we currently do not offer international shipping on our site but if you send us an email fullybookdshop@gmail.com we can work with you one on one! Please be aware that you may be required to pay additional duty/customs fees depending on where you are ordering from. Check with your local customs office if you have any further questions. We are not responsible for any customs fees.

How Can I Track My Order?

When you place an order, you will receive an email confirmation containing your order number. Once your order has shipped, you will then receive your tracking information, but please allow a few days for the tracking information to update.

Can I change something about my order and/or cancel it?

Once an order is made, no changes can be made. Including the item(s), and/or personal information. So please be sure of your size, color, and make sure to provide the correct address before placing an order. No order cancellations or refunds are allowed at this time. 

What happens if my order is returned due to an incorrect address?

You will be refunded for the order in the form of a gift card, minus the shipping fee and $5 processing fee.

What’s Your Return & Exchange Policy?

Returns and exchanges are not accepted due to limited inventory. But, if there is an issue with your order (arrives damaged, missing item, etc)  please make sure to email fullybookdshop@gmail.com within 3 days of delivery to fix any issues & concerns. 

Can I shop in person?

Yes, our flagship store in open Tues-Sat 9-5pm. We are located at 113 A North Marine BLVD, Jacksonville, NC 28574. At this time we do not offer store pick but we are working on it!

What is your current processing time for online purchases?

All orders placed are currently processed within 2-5 business days. 
*Business days do NOT include weekends or holidays.

Please Note: Pre-orders, and custom order purchases are subject to different processing times usually 2-6 weeks. Please refer to their descriptions for time frames. We only ship items altogether.

What is your current shipping time?

We have no control over the shipping times once the package leaves our store.  

Usually, the shipping time is approx. 2-5 business days for US only and 2-3 weeks on international orders.

Do you offer refunds/returns (online)?

Once orders are placed, we can not cancel your order. We do not accept refunds or returns. We recommend double-checking the product is right for you. 

Do you offer refunds/returns (in-store)?

We do not accept returns or refunds on any of our items.

I received the wrong product, what do I do?

Don’t worry, it happens. Being one person making and fulfilling all the orders I sometimes make mistakes. If you received the wrong product, please keep it in its original packaging and do not use it. You must email us within 3 days of receiving the product. Please email fullybookdshop@gmail.com with your:
- Order number
- Name
- Picture of the product you received
- Name of the product you were supposed to get

My product came damaged; what do I do?

We do our best to quality control all our products. Sometimes we miss something, or sometimes shipping can take a toll on your package. If your product is damaged you must email us within 3 days of receiving the product. Please email fullybookdshop@gmail.com with your:
- Order number
- Name
- Pictures of the product damaged

I'm missing an item, what do I do?

We do our best to quality control all our products. Sometimes we miss something, or sometimes shipping can take a toll on your package. If you're missing an item from your order please email us within  3 days of receiving your package. Please email fullybookdshop@gmail.com with your:
- Order number
- Name
- Pictures of the product you did not receive. or that were sent by mistake 


My product says it was delivered, but it's not here.

Unfortunately, we do not have any control over packages and how they get delivered to you. What you see on your tracking website is the same on our end. Sometimes carriers mark the package as delivered even if it hasn't. 

The first step is to wait 1-2 more days to see if the package shows up and check with your neighbors to see if the package may have been delivered to the wrong address. If the package doesn't show up, it's your responsibility to contact your local USPS to get an update on the package or file a claim on the USPS website here: Claims. We can not do this for you.

Since we have no control over the shipping of your products, we are not responsible for lost or stolen packages. We do not give refunds or send new products. We always suggest you pick the shipping option that provides insurance as it guarantees your money back if something goes wrong during transit. You can choose this by using our insurance protection through a third-party provider called, Route. You can choose to enable Route right before you purchase at the bottom of your cart.


Do you wholesale to retailers/small businesses?

At this time we do not offer wholesale for our in house products!